Evalueate is a place to share feedback about authentic experiences, and we maintain a neutral stance. We generally do not get involved in disputes about what happened between a reviewer and a company, unless required to do so by law.
If you disagree with a review but it doesn't violate our guidelines, we encourage you to write a response to the review and share your perspective. This will help reviewers determine how much weight they want to give it. This also demonstrates that you're genuinely interested in customer feedback and are willing to engage with reviewers to resolve an issue constructively.