We work hard behind the scenes, using both people and technology, to detect content that violates our guidelines before it appears on Evalueate. But if something slips through the cracks, anyone in our community can help by reporting it to us. Anyone can flag reviews, including businesses and consumers.

If you believe a review violates our guidelines, you can report it to us through your business account or by contacting our Content Integrity team. Disagreeing with a star rating or disagreeing with a negative review is not a valid reason to flag it, and we don't remove reviews simply because a business believes they are unfair or critical. Learn more about the reasons why you can flag a review below.

After you flag a review, a request will be generated in our system, and our Content Integrity team will investigate it as quickly as possible. Please note that complex cases may take longer. Flagged reviews remain visible online during the investigation, with the exception of reviews marked as "harmful or illegal," which are hidden. If we require the reviewer to change their review or provide documentation, we will contact them to explain what is needed and request action within three days. Once the investigation is complete, we will notify you of the outcome.

Remember to be fair and consistent when flagging reviews. This means flagging 5-star reviews for the same reasons as 1-star reviews. Also, be sure to choose the correct reason. The flagging feature is an important function of our review community, and we do not tolerate its misuse. This includes flagging reviews too quickly, for the wrong reasons, or in a way that demonstrates a lack of thoughtfulness regarding how they violate our guidelines.